Privacy Policy

This Privacy Policy explains how Folklorei, a brand of ArtisanMade Studio (“Folklorei”, “we”, “us”, or “our”), collects, uses, and protects your information when you visit or make a purchase from folklorei.com (the “Site”). By using the Site, you agree to the practices described below.

Information we collect

We collect information you provide directly to us, including your name, email address, billing and shipping address, phone number, and payment details when you create an account, place an order, subscribe to our newsletter, or contact us. We also collect order history and any messages you send us.

When you use the Site, we automatically collect certain technical information such as your IP address, browser type, device information, pages viewed, and referring pages, through cookies and similar technologies.

How we use your information

• To process, fulfil, and deliver your orders and manage payments;
• To create and manage your account;
• To provide customer support and respond to your enquiries;
• To send order updates and, where you have consented, marketing communications about new collections and offers;
• To improve our products, Site, and services;
• To detect, prevent, and address fraud, security, or technical issues;
• To comply with our legal obligations.

Sharing your information

We do not sell your personal information. We share it only with trusted third parties who help us operate our business, including payment processors, shipping and logistics partners, email and marketing providers, and website and analytics services. We may also disclose information where required by law, to protect our rights, or in connection with a business transfer.

Cookies and analytics

We use essential cookies to operate the Site, and analytics cookies (including Google Analytics) to understand how visitors use it. You can manage or disable cookies through your browser settings; some features may not function correctly if you do.

Data retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your rights

Depending on your location, you may have the right to access, correct, or delete your personal information, object to or restrict certain processing, and withdraw consent to marketing at any time. To exercise these rights, email us at artisanmadestudio@gmail.com.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children’s privacy

The Site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

Contact us

If you have any questions about this Privacy Policy or your personal information, please contact us at artisanmadestudio@gmail.com.