Folklorei
At Folklorei, each piece is chosen and often made by hand, and we want you to love what arrives at your door. This policy explains how returns, exchanges, and refunds work. By placing an order you agree to the terms below.
You may request a return within 7 days of receiving your order. To be eligible, items must be unused, in their original condition, and returned with all original packaging, tags, and any certificates of authenticity.
Because our pieces are handcrafted, small natural variations in colour, grain, finish, and texture are inherent to the craft and are not considered defects.
Email us at artisanmadestudio@gmail.com with your order number and reason for return within the return window. For any damage or quality concern, please include clear photographs. Our team will guide you through the next steps.
If your item arrives damaged, defective, or is not what you ordered, please notify us within 48 hours of delivery with photographs of the item and packaging. We will arrange a replacement or a full refund, including any return shipping, at no cost to you.
Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are issued to your original payment method within 7–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear.
If you would like to exchange an item for a different piece, please contact us and we will do our best to accommodate, subject to availability.
Unless an item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.
You may cancel an order before it has been dispatched by emailing us as soon as possible. Made-to-order and bespoke pieces may not be cancellable once production has begun.
For any questions about returns or refunds, email artisanmadestudio@gmail.com.